Customer Support

Customer Support

Customer Support is well known for its matchless customer support service. For us, each and every query is equally important. We assure that every individual will get a personal consultation. All health suggestions will be provided by our ayurvedic experts.

Here is the list of some FAQs that are frequently asked by our customers and website visitors.

Frequently Asked Questions

  • When should I expect my order to receive?

    All of our orders are shipped via Registered Air Mail from India and normally take between 10 to 15 working days for you to get the delivery, if you are an International customer. For the rest consumers located in India, it takes normally about 3 to 5 business days.
  • Is shopping from your website protected?

    Yes, it is. The shopping cart form in which you fill up the details of your credit card data while performing online shopping is encrypted by multilayered (SSL) technology. Moreover, all the credit card info and its further process is directly accomplished by PayPal which means that at no point we do have any authority to store any of your credit or debit card information.
  • Do you accept refund or returns?

    First of all, we are optimistic that you will like our products, yet if you are unsatisfied with any of your purchase, please email us within first 7 days of merchandise receipt to ask for a return or exchange.

    Returned products must be in the original packaging, without breaking the seal and in original, marketable condition.

    Upon the receipt of your arrived merchandise, you will be delivered a refund of your purchased amount less handling and shipping charges. Refunds will be delivered in the same manner as initially paid. Read our Return Policy
  • Can I use herbal supplements with any other prescribed medications?

    Although, our products never react with any of the allopathic medications but extra precautions can be made in order to avoid any health hazard. If you are taking some prescribed medicines and/or currently under some sort of treatment by a doctor, we would like to suggest you consulting your doctor before planning for the orders.
  • In which countries do you ship your herbal products?

    We ship to nearly all the countries except those that do not permit the use of herbal supplements or where our sent packages get returned or lost.
  • Do you have any outlets or retail locations?

    Currently we only sell our products via internet and have no outlets or retail locations. All of our goods, along with detailed product information and descriptions, can only be found at our website online in order to avoid the duplication.
  • How can I buy your products if I live in India?

    If you live in India then we request you to write to our customer support team with the name of the products you want to purchase and their quantities. You will get the reply soon from our team with all the details related to the products prices and payment methods. Now all our Indian customers can receive our products right at their doorstep with simple purchasing facility and that too in Indian rupees.
  • Can I order your goods for the wholesale?

    We do offer wholesale discounts to skilled resellers, retail stores, herbalists and physicians. If you are interested in purchasing our goods for the wholesale, then kindly write to our customer support team. They will explain you the terms, conditions and the whole procedure.

Before sales questions or free consultation

Contact our customer support team for any query related to products, free health counseling or shipping related queries.

After sales questions

Want to identify your Tracking Number or Order Update?

Please go through this first - Shipping Time

Want to make a grievance or ask for a refund, please email us.

Contact Us